FAQ

How long does shipping take?

Most orders arrive within 2–4 weeks. Orders process in 1–3 business days, then ship with tracking. We partner with specialist makers overseas, which keeps prices fair.

Is shipping free?

Yes, on orders over $75. Under that, a flat rate is shown at checkout.

What's your return policy?

30 days from delivery, on unused items in original packaging. See Returns & Refunds.

What currency are prices in?

All prices are in U.S. dollars (USD).

Are the colors accurate?

We photograph in natural light and describe tones honestly. Natural materials vary slightly piece to piece — part of the charm.

How do I care for my pieces?

Care notes are on each product page. As a rule: dust wood and ceramics with a soft dry cloth, and keep natural fibers out of direct damp.

Can I get help choosing?

Yes — email contact@oak-ly.com and we'll help you pick pieces that work together.